Refund policy

RETURN & REFUND POLICY

We want you to love your Haus Edition purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order.

Returns

To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase is required.

To request a return, contact us at info@thehausedition.com with your order number and reason for the return.

Please do not send your item back without contacting us first. Approved returns will receive instructions on where and how to send the item. Items returned without prior authorization may not be accepted.

Unless an item arrived damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

DAMAGES & ORDER ISSUES

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us at info@thehausedition.com within 7 days of delivery and include your order number and clear photos of the item and packaging.

We’ll review the issue and work with you to provide an appropriate resolution, which may include a replacement or refund.

NON-RETURNABLE ITEMS

Certain items may not be eligible for return, including personalized or custom products, gift cards, and items marked as final sale. Any additional product-specific restrictions will be noted on the product page.

EXCHANGES

We do not currently offer direct exchanges. If you would like a different item, please request a return for the original item and place a new order once your return has been approved.

REFUNDS

Once an approved return has been received and inspected, we’ll notify you of the refund decision. If approved, your refund will be issued to your original payment method within 10 business days.

Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@thehausedition.com.

EUROPEAN UNION ORDERS

Where required by applicable law, customers located in the European Union may have additional cancellation or return rights. Nothing in this policy limits any rights provided by applicable consumer protection laws.

QUESTIONS

For questions about returns or refunds, contact us at info@thehausedition.com